Policies / Terms

SHIPPING POLICY

Standard Shipping:
– All packages ship either FedEx or United States Postal Service.
– Your order will be processed within 1-2 business days
– Expedited options are not available at this time.
– No international shipping

RETURNS POLICY
Traverse City Whiskey is committed to customer satisfaction. If you receive merchandise that you are unhappy with it for any reason, simply return it to Traverse City Whiskey within 30 days – in the condition you received it for a full refund or store credit. After 30 days and up to 60 days we will issue a store credit. Merchandise must be returned in its original condition with merchandise tags in place along with a valid invoice.

Shipping and handling fees from your original order are not refundable for standard returns. If any items arrived damaged or you experienced an error with your order; please contact a customer service representative and they would be happy to assist you.

Please address all returns to:
Traverse City Whiskey Returns
201 E 14th Street
Traverse City, MI 49684

Please email all questions regarding returns to: orders@tcwhiskey.com

Processing Time for Returns:
Please allow approximately two to three weeks for the shipping and processing of your return. Depending on your credit card company, it may take an additional two to ten business days after your credit is applied for it to post to your account.

PRIVACY POLICY

Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill you specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Cookie/Tracking Technology
Traverse City Whiskey may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Privacy Contact Information
If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:

By e-mail: orders@tcwhiskey.com